Refunds & Returns

We offer a 7-day return/refund policy from date of purchase. If you receive your order and are not satisfied because of a defect, you can return the product for an exchange or refund.

The following criteria needs to be met for a refund to be processed:

1. The product is not opened and is in its original packaging.
2. The product must be unused and not damaged.

To ensure all criteria are met, all returns will be inspected.  If the product does not meet the above criteria, we reserve the right to charge you for the shipping and pay any differences in price.

To return an item, you will need to contact us first on returns@thebeautycartel.co.za.  Once your request has been received, you will be issued with a Return Claim Number (RCN).  No item will be accepted without a valid RCN.